General Terms & Conditions

These terms and conditions govern your use of this web site and all electronic bookings made by you with Impact Journeys.   
Please make sure you read and understand the section on Pricing (below), and our use of third party data and the potential affect it may have on any completed booking.   
Any booking which you make or order which you place, shall be an offer by you to purchase the relevant flight, package or other holiday arrangement subject to these terms and conditions and where applicable to the relevant suppliers standard terms and conditions. A contract is formed when you agree to our booking conditions and make payment. A confirmation of booking will be sent once your booking has been made. By using this web site, you are agreeing to be bound by these terms and conditions. If you do not agree with any of these terms and conditions, you must not use this web site.   
Impact Journeys is a UK based company and all charges found on this website are in Great Britain Pounds  (GBP).  


Checking Booking Details  

Please ensure you check your entire itinerary prior to completing the booking and also once we send you the Completed Booking email to ensure that it meets your requirements.  
In addition please make sure you check all the passenger name details including the title as changes to these after booking can result in amendment fees or in some cases cancellation.  



Impact journeys uses third party data in pricing all flights and holidays. These third parties use various techniques to gain this information including holding cached data. It is possible that this data may be occasionally out of date and offer flights and holidays that are not available (or available at the price shown).   
Whilst we will make every attempt to make sure this data is accurate, no booking is issued until the confirmed price has been agreed between the client and Impact Journeys.  
Occasionally technical errors do occur, and Impact Journeys reserves the right to cancel any transaction in which a product has been sold at an incorrect value.   
Please note: One of the travellers must be an adult at the time of travel (ages 18 and over)  

Flight Details  

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to a variety of circumstances, including air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.   
Impact Journeys is not liable if there is any change to a departure/arrival time previously given to you or shown on your documentation made by the airline. All clients are advised to reconfirm their flight details at least 72 hours prior to departure. Impact Journeys is also unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.   
 Impact Journeys works as an agent where the terms and conditions are separate to that of the airline. This does allow it to refuse a sale after it has been taken. We will always try to prevent this situation whenever it can, but cannot guarantee against it happening. If this happens the you will be offered either the same service at a different price, a different service or a full refund.  


The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 16 will only be carried in accordance with the air transport Supplier's Rules and Restrictions.  

Baggage Allowance  

Many airlines (including most low cost carriers) no longer give a free baggage allowance. In addition some full service airlines may charge on certain fares & routes. Please check with Impact Journeys before we issue your booking to confirm what you are entitled to.  
By agreeing to these terms, you accept you are aware of your allowance and happy to proceed.  

On Request Bookings  

Some online bookings are taken with an On Request status. In this case we are not able to guarantee either the availability or pricing. We will identify this status prior to you completing the booking and will NOT take payment. A contract will come into force when you have accepted the booking as informed to you and you have made payment.  


Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.  


In most cases we will issue an electronic ticket for air travel. This will be emailed to the address given when booking. The information on the receipt is deemed correct unless you are otherwise advised by Impact Journeys within 72 hours of departure.   
Please note that you may require a visa or other documentation or approval for travel to your destination. It is your responsibility to ensure that you carry all necessary documentation and you should ensure that you have checked before you book whether there are any particular requirements for your trip. You are advised to contact the relevant Embassy Visa Unit and the British Passport Office to check your Visa requirements and Passport validity.   
Note: Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country, typically 6 months.   
In the event we are asked to make changes to tickets or bookings, reissue tickets that require changes or have been lost, destroyed or stolen or for any other reason and it is possible to do so, we reserve the right to pass on to you any costs incurred to us as a result plus our own administration fee.   
In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit card holder. All documents are sent by either Royal Mail Special Delivery or First Class post, but Impact Journeys will not accept responsibility for documents delayed mislaid or lost by the Royal Mail. Lost or mislaid tickets may require full payment to be made again, pending a refund of the original documents.  



Please note: We do not take third party payments. Therefore the card holder MUST be one of the travellers.   
Unless otherwise stated in these terms and conditions, full payment for all products and services is required at the time of booking regardless of the arrangements being confirmed.  The Provider reserves the right to charge you in addition for any handling fees incurred by it in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice.   
Once payment is made, we will make verification checks to prevent payment card fraud to protect both ourselves and the cardholder. Should we require further security documentation such as confirmation of an address or a passport copy to verify the card user, we will contact you for this information and will require an urgent reply.   
Most destinations/airlines now require Advance Passenger Information (API) to be submitted. We therefore reserve the right to request this information and/or passport copies to verify this information for the airline and authorities that require it.   
Impact Journeys reserves the right to pass on any charges relating to credit card charge backs. All credit card charges are non refundable.  


Cancellation & No Shows  

In the event of a cancellation, a passenger named on the booking must effect the cancellation in writing to us. Where cancellation is possible, cancellation may/will be subject to applicable charges, penalties and administration fees. If partial sectors are cancelled, airlines will cancel all sectors on your itinerary/ticket and you will not be entitled to a refund for that or any other sector on your itinerary/ticket. You will need to make alternative travel arrangements at your own cost for any other sectors of travel.   
In the event that you are deemed a 'NO SHOW' by the airline for one or more sectors of your flight, airlines will cancel all sectors on your itinerary/ticket and you will not be entitled to a refund for that or any other sector on your itinerary/ticket. You will need to make alternative travel arrangements at your own cost for any other sectors of travel.  



Flight Refunds 

Refunds will not be paid until they have been received by Impact Journeys from the relevant airline. Usually a delay of 8-10 weeks may be incurred but in some cases (e.g. lost tickets) this delay may be increased by up to 9 months.  
Not all Taxes are refundable. Some airlines do not refund their fuel surcharge (this is usually included in the tax). Please contact us for an exact amount that will be refunded.  
All credit card charges are non refundable.  
All SAFI (Scheduled Airline Failure Insurance) charges are non refundable.  
All Protection & Bonding Levy charges are non refundable.  
All Booking Fees are non refundable.  
The above non refundable charges are applicable in all circumstances.  

Ground Arrangements Refund 

Period prior to departure notice of cancellation is received by us or your travel agent   

  • Prior to 61 days: loss of deposit  

  • 60 – 42 days: 50% of total holiday cost  

  • 41 – 33 days: 60% of total holiday cost  

  • 32 – 20 days: 90% of total holiday cost  

  • 14 days or less: 100% of total holiday cost  

Force Majeure  

Very rarely, we may be forced by "force majeure" to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Please ensure you have adequate travel insurance in place to cover any such eventuality.  


Data Protection Policy  

For the purposes of the Data Protection Act 1998, we are a data controller. In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you. Depending on what’s required, the personal data we collect may include names and contact details, credit/ debit card or other payment information and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose your religious beliefs (“sensitive personal data”). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated.  The person who makes the booking is responsible for ensuring that other members of your party are aware of our booking conditions and this privacy policy and that they consent to your acting on their behalf in your dealings with us.  


Warranties and Liability  

 The Provider and any third party providers and distributors make no warranty of any kind regarding this web site and/or any materials provided on this web site. The Provider and any third party providers and distributors do not warrant the accuracy, completeness, currency or reliability of any of the content or data found on this web site and such parties expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.   

 The provider acknowledges that from time to time data may be loaded incorrectly (including, but not limited to, allocation, fares and airport taxes). Where the data is incorrect the provider will, as soon as reasonable, inform you of the error. At this stage you have the option to cancel with a full refund, take the service at the corrected price or choose another service (paying any additional amounts due). Where a service is no longer available you may take another service (again paying any additional amounts due).   

The Provider assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this web site or your downloading of any materials, data, text, images, video or audio from this web site.   

 In no event shall The Provider or any third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this web site or its content, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this web site for reservations or ticketing), or (iii) the performance or non-performance by The Provider or any third party providers or distributors, even if such party has been advised of the possibility of damages to such parties or any other party.   

If, despite the above exclusions, The Provider or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this web site or its content, the liability of The Provider and the third party providers and distributors shall in no event exceed £100.00. In its sole discretion, in addition to any other rights or remedies available to The Provider and without any liability whatsoever, The Provider at any time and without notice may terminate or restrict your access to any component of this web site.   
Despite any other statements contained in these terms and conditions, The Provider does not limit or exclude its liability for death or personal injury caused by its negligence.   
You shall defend and indemnify The Provider and any third party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by any third parties as a result of your use of this web site otherwise than strictly in accordance with these terms and conditions.   
This web site contains links to other web sites which are provided solely as a convenience to you and not as an endorsement by The Provider or its third party providers or distributors of the contents of such other web sites. None of The Provider or any third party provider or distributor shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If you decide to access other web sites, you do so at your own risk.  


Health & Vaccinations  

Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. It is your responsibility to ensure you are aware of all recommended and required vaccination and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre Sources of information include the Department of Health free leaflet ‘Health advice for travellers’ (available on request Tel. 0207 210 4850), your specialist travel clinic).  

Health, Safety & Security Abroad  

We take the safety and security of our clients extremely seriously.   
If the Foreign Office advises that people should not visit a particular country, then we would act on this and reserve the right to cancel your holiday. However we are sure you appreciate from press and television coverage that the political, economic and social conditions in many of the countries we feature in this brochure are not as stable as we are used to in Europe. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. Impact Journeys holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday.  

To make the most of your trip abroad, check out the Foreign & Commonwealth Office website at  

Packed with essential travel advice and tips, this website offers a wealth of country-specific information that only the FCO can provide.  


All contracts with The Provider and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales.   
The person who makes the booking accepts these terms and conditions on behalf of all members of the party and is responsible for all payment due from the party. You may not assign, convey, subcontract or delegate or otherwise transfer your rights, duties or obligations hereunder.   
The Provider may at any time modify these terms and conditions and your continued use of this web site will be conditional upon the terms and conditions in force at the time of your use.   
If any provision of these terms and conditions or any part of any provision of these terms and conditions is found to be illegal, invalid or unenforceable the remaining provisions or the remainder of the provision concerned shall continue in effect.   
These terms and conditions, together with any others incorporated or referred to in these terms and conditions constitute the entire agreement between The Provider and you relating to their subject matter, and supersedes all previous understandings and agreements (whether oral or written) relating to the subject matter, and may not be amended or modified except in writing or by The Provider making such amendments or modifications available on this web site.  

Please note that, as between you and any supplier whose services form part of your booking, the terms and conditions of the relevant supplier will apply. The suppliers' terms and conditions may limit or exclude liability, often in accordance with international conventions.  

Passports & Visas  

Please remember that every traveller (including all children from birth) will need a valid passport to travel.  If your passport is endorsed in any way, requirements should be checked with the relevant embassy.  We are only able to advise on British passport holders, who should ensure a valid ten year passport is held for adults and a valid 5 year passport is held for children under 16. As many countries require passport expiry dates to fall a considerable time beyond the dates of travel, we would recommend that all passports are valid for a minimum of 6 months after your scheduled return to the UK. It can take at least six weeks to get a first adult passport, although renewal of an existing passport can be quicker. Requirements may change and you must check the up to date position in good time before departure. For more information visit the website.   

Visa information can change at short notice, please check for the latest foreign travel advice.     

It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.  If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.  



If you have a complaint in connection with any travel arrangements or any services provided by a third party supplier you must contact the appropriate supplier immediately. The Provider shall have not be liable for any loss or damage suffered by you in these circumstances. However, if you are unable to resolve any problem to your satisfaction with the supplier direct, The Provider may, at its discretion, provide you with reasonable assistance with a view to resolving the problem with the relevant supplier. If you wish to request The Provider's assistance in resolving a dispute with a supplier, you must send an e-mail to The Provider or write to the Customer Services, at the Provider's address. by no later than 28 days from the date of your return. Please provide full details of your complaint and the supplier concerned, a copy of any report received by you in connection with the problem and your booking reference number.   
The foregoing represents the entire extent of The Provider's liability and obligations in the event of a claim by you where The Provider acts as booking agent.  

Use of this Web Site and its contents 

All parts of this web site are the copyright property of Impact Journeys, and/or Impact Journeys providers.   
None of the content or data found on this web site may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, sold, transferred, or modified without the express written permission of Impact Journeys and, where necessary, its third party providers. You may however download, display and print one copy of the content and data found on this web site for your personal, non-commercial use only in which case you must retain all copyright and trademark notices contained in such content and data.   
You may only use this web site to make legitimate reservations or purchases or post valid legal and reasonable content and shall not use this web site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.   
Unauthorized use of this web site and/or the materials contained on this web site may violate applicable copyright, trademark or other intellectual property laws or other laws. The use of such materials on any other web site or in any environment of networked computers is prohibited.   
You represent that you are of sufficient legal age to use this web site which age is currently eighteen years and over and to create binding legal obligations for any liability you may incur as a result of the use of this web site. You understand that you are financially responsible for all uses of this web site by you and those using your login information.  

Privacy Policy  


You have read the Impact Journeys privacy policy the terms of which are incorporated into these terms and conditions, and agree that the terms of such policy are reasonable.   
You consent to the use of your personal information by Impact Journeys and/or its third party providers and distributors in accordance with the terms of and for the purposes set out in the Impact Journeys privacy policy.  

Fees and Bonding  

Impact Journeys is a member of the Travel Trust Association (Membership Number). All flights, packages, tours are provided in compliance with The Travel Group terms and conditions. The Travel Trust Association are fully ATOL protected. 

ATOL Protection does not apply to all holiday and travel services sold by Impact Journeys. For a flight only booking made online and ticketed within 24 hours of payment – Impact Journeys will attain the services of a ticket provider to issue the booking made. Please ask us to confirm what protection may apply to your booking.  
By charging a Protection & Bonding Fee, this does not imply that a booking is covered by our ATOL.   
For all scheduled airline bookings, we charge a Scheduled Airline Service Fee. This is not an insurance against the failure of the airline.   


Holiday Insurance  

This is a vital part of any holiday so please ensure you take out adequate travel insurance with full cancellation cover.